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A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At VW Brown Insurance Service, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

I just like how easy they are to deal with. They take care of my auto and home insurance, I am very happy with their service and I don't plan on changing insurance carriers anytime in the near future. Thank you so much for everything, you make me feel like I'm the only customer you have.

Kyle S.

I wanted to pass along high praise for Julie Williams of your company. I recently had a plumbing problem at my house that caused some damage. Julie Williams was extremely responsive, timely, patient, and professional. This being the first time I had ever submitted a claim, I had a lot of questions and was unsure how to proceed. Julie Williams was great at answering my questions. Moreover, the process was so efficient - the contractor referrals were outstanding and it got completed in a matter of days. Thank you again to Julie - I appreciate her professionalism in helping me get through a trying time!

Rachel V.

I contacted three separate agencies and narrowed it down to three providers. I shared all of my quotes with each agency and it became clear that Erie was the obvious leader. With Erie I was able to get more coverage with our Homeowners/Auto, add an Umbrella policy and still save a bunch of money. I think I was able to save $600??? a year! I was very impressed with how friendly and thorough the agent was. I was even able to get a
hold of her personally, late on a Sunday night while she was on vacation. She answered my questions and I had another agent contact me first thing on Monday. She followed up as well just to check in.

Scott McAdoo

I felt compelled to write to you to let you know what excellent help and service I received from Julie Sisk. I contacted her to help me change my insurance for a move, for which I was under some time pressure. Julie was so incredibly helpful, explaining things to me carefully, being patient with me as I sought to understand the insurance choices before me, and getting documents to me with short deadlines. Her kindness, knowledge, articulateness, and professionalism stood out. All that said, I just wanted her company and manager to know what excellent service and support she provides.

Nancy Schnog

Joe has been very informative, helpful, and patient with me. I’ve asked numerous questions and sometimes the same ones multiple times because I just wasn’t understanding the process. I really appreciate all his hard work and how approachable he has been. I can honestly say that if it wasn’t for his guidance and assistance, our employees would have been negatively affected by the change in HR staff simply because I would have made many mistakes as I’m learning on the job. But, Joe has helped me so much that at least in regards to our benefits, our employees haven’t had issues due to my lack of knowledge/experience. Basically, he makes me look like a superstar!!

Jaime Mason

I just want Jackie’s Supervisor to know that “we” at Sam DeSanto Co think she is amazing. I am always amazed at how quickly she responds to anything I ask for. It does not matter what I request, I have an answer or document within minutes. You truly have a star on your team and I want to make sure that she knows how much we appreciate her prompt customer service.

Cheryl A. Crosby-Smith

I just want to let you know what a pleasure it has been working with Sally over the last few weeks. I have had many questions and Sally has answered all of them. She has gone out of her way and sent me documents and Erie specific policy. I have been with V.W. Brown for several decades and have not worked with an agent of her quality.

Lisa C.

The agent that I worked with, Tanya Buffington, was very knowledgeable and helpful in transferring my insurance to Erie. She has such a pleasant personal personality and made this transition very easy.

Sandy N.

Over our long relationship we have found VW Brown to be extraordinarily responsive and efficient. It’s been a delight doing business with you and your associates.

Joyce and Jerry S.

I have been dealing with Julie for sometime now. She is pleasant to work with and I cant say enough how she always comes through with our unexpected and last minute changes to our auto policy.

Jaime I.
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